Michalakis Wines

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    PRIVACY POLICY

    For the company Emmanouil Michalakis AVEGTKE (MICHALAKIS ESTATE) the protection of personal data is of primary importance and is treated with the utmost seriousness. Respect for the personal data we manage and ensuring their proper processing is one of the priorities of our Company. For this reason, we take all appropriate technical and organizational measures to protect the personal data we process and to ensure that their processing is always carried out in accordance with the requirements set by the current legal framework (Law 4624/2019) and especially by the General Data Protection Regulation (EU) 2016/679 (GDPR).

    1. WHO ARE WE (CONTROLLER)

    The company Emmanouil Michalakis AVEGTKE acts as a Controller for all personal data it collects, registers, organizes, structures, stores, alters, retrieves, processes, transmits, restricts or deletes. company Emmanouil Michalakis AVEGTKEAddress: P Street, Industrial Area, GR-71601, Heraklion, Crete, Greece Phone:  +30 2810 381303 For issues related to the processing and general management of personal data you can contact us by email dpo@michalakis.gr .

    2. OUR WEBSITES

    The Company Emmanouil Michalakis AVEGTKE in order to better serve you has created and manages the following websites https://www.michalakis.gr, και https://eshop.michalakis.gr : https://www.michalakis.gr is the website of our company from which you can be informed about corporate news, about our events and our products. https://eshop.michalakis.gr is the online store of the Company, through which you can see and buy online the wine products we produce.

    3. DEFINITIONS (article 4, GDPR)

    Personal data means any information relating to an identified or identifiable natural person (‘data subject’); an identifiable natural person is one who can be identified, directly or indirectly, in particular by reference to an identifier such as a name, an identification number, location data, an online identifier or to one or more factors specific to the physical, physiological, genetic, mental, economic, cultural, or social identity of that natural person. Processing means any operation or set of operations which is performed on personal data or on sets of personal data, whether or not by automated means, such as collection, recording, organisation, structuring, storage, adaptation or alteration, retrieval, consultation, use, disclosure by transmission, dissemination or otherwise making available, alignment or combination, restriction, erasure, or destruction. Profiling means any form of automated processing of personal data consisting of the use of personal data to evaluate certain personal aspects relating to a natural person, in particular to analyze or predict aspects concerning that natural person's performance at work, economic situation, health, personal preferences, interests, reliability, behavior, location or movements. Controller means the natural or legal person, public authority, agency, or other body which, alone or jointly with others, determines the purposes and means of the processing of personal data; where the purposes and means of such processing are determined by Union or Member State law, the controller or the specific criteria for its nomination may be provided for by Union or Member State law. Processor means a natural or legal person, public authority, agency, or other body which processes personal data on behalf of the controller. Consent of the data subject means any freely given, specific, informed, and unambiguous indication of the data subject's wishes by which he or she, by a statement or by a clear affirmative action, signifies agreement to the processing of personal data relating to him or her.

    4. WHAT DATA DO WE COLLECT AND PROCESS?

    We collect and process personal data for the purpose of marketing and selling wine and other alcoholic beverages from our own production. We take care to collect absolutely only your necessary personal data, which is appropriate and clear for the intended purpose. For the provision of these services to its customers, the company Emmanouil Michalakis AVEGTKE (Michalakis Estate) collects and processes the following personal data: Required (necessary): e-mail address *, name *, surname *, postal address *, telephone number * Optional:  login password. - For example, we collect notes from our conversations with you, details of any complaints or comments you make, details of purchases you made, products added to or removed from your cart, wish list you want to buy (wish list), coupon redemptions, websites you visit and how and when you contact us. - For example, which products do you prefer to receive a personalized offer from us. We comply with the law and do not allow children to register on our websites when they are under 16 years old. For the safety of individuals and goods, the company operates a closed-circuit television (CCTV), through which images of customers, visitors and employees are recorded in the public spaces of our facilities. The registration is done according to the current legislation.

    WHAT DO WE DO WITH THE INFORMATION WE COLLECT ABOUT YOU?

    We want to offer you the best possible shopping experience. To achieve this, it is necessary to obtain a complete picture of you, combining the data we have collected. We then use your Data to offer you offers for products and services that you may be interested in. Personal data protection legislation allows us to do the above in the context of our legitimate interest and the need to understand our customers in order to provide them with a high level of service. Of course, if you ever want to change the way we use your data, you will find details in sections 9: “your rights as a data subject” and 10: “rights of complaint to the Hellenic Data Protection Authority”. Remember, if you choose not to share the data with us or to refuse certain communication rights, we may not be able to provide some of the services you have requested. For example, if you have asked us to let you know when a product is available again, we may not be able to help you if you have withdrawn your general consent to receive updates from us. Finally, we inform you that the processing of your data is carried out either by the specially authorized personnel of the Company, or through computer systems and electronic devices by the Company and exceptionally by third parties, who, having contractually committed to the confidentiality and protection of your data performs tasks that are necessary to achieve the purposes that are strictly related to the use of our websites, its services, and the sale of products through our websites. Information on this can be found below in section 9: “your rights as a data subject”. Below you will find details on how we use your data and why: To provide information for websites for:For the communication of product information, as well as for other promotional purposesFor the operation, improvement and maintenance of our business, products and servicesFor our (or third parties) protection of rights, assets or securityFor our compliance with our legal obligations

    6. WHAT IS OUR PROCESSING PURPOSES & LEGAL PROCESSING BASIS

    All the above personal data are collected and subjected to processing for the purpose of marketing and selling wine and other products from our own production. Some data can be used for purposes of information and commercial promotion of the services of the company Emmanouil Michalakis AVEGTKE, always after relevant consent. Legal bases for data processing may be on a case-by-case basis:
    1. The execution of the contract between the company Emmanouil Michalakis AVEGTKE and its customers, in order to receive its services.
    2. The compliance of the company Emmanouil Michalakis AVEGEKE with its legal and regulatory obligations, arising from the current legal framework regarding the business activities of the Company.
    1. The consent that can be given to us in order for our customers (existing or potential) to receive information about the services of the company Emmanouil Michalakis AVEGTKE, its business actions and activities etc.

    7. WITH WHOM DO WE SHARE THE INFORMATION WE GATHER?

    Your data are first accessed by the authorized employees of the company Emmanouil Michalakis AVEGTKE, in the context of the execution of their duties from their position (the absolutely necessary staff of the Company). Our staff is committed to confidentiality as well as our partner companies or third-party service providers, who process your data as Processors on our behalf and in accordance with our orders. Your personal data can be transferred to third parties of the Company, always subject to confidentiality, integrity, and availability in any case. For example (indicatively mentioned) to a cooperating accountant, to a trading partner company, to credit card and payment processing companies, transfers and deliveries, hosting, management and maintenance of our data, email distribution, research and analysis, brand promotion management and products, Google, Facebook, and managing certain services and components. When we use third party service providers we enter into agreements that oblige them to implement appropriate technical and organizational measures to protect your personal data. In addition, the data may be disclosed - as required and / or permitted by applicable law - to state authorities or public bodies, in order for the company Emmanouil Michalakis AVEGTKE to comply with its legal (legislative, regulatory, court decisions) or contractual obligations. The policy we apply to those with whom we share your data in accordance with the above includes (indicative): Notification from you When you use certain social media items on our sites, you can create a public profile that includes information such as username, profile picture and city. You can also share content with your friends or the general public, including information about your interaction with the Company. We encourage you to use the tools we provide to manage the Company's social media sharing in order to control the information you make available through the Company's social media components.

    8. HOW LONG DO WE RETAIN YOUR DATA?

    First, we store the data for at least as long as it takes to fulfill the processing purposes for which they were collected. Some examples of customer data retention periods: Orders: When you place an order, we will retain the personal data you provided to us for 5 years, so that we can comply with our legal and contractual obligations. Newsletter: Your statement of consent for sending a newsletter is kept for as long as a newsletter is sent to you by the Company and in any case not more than 6 months from the cessation of sending it. Finally, we keep the data for the period required by the legal framework that defines the business operation of the Company. If the processing is based on your consent, the personal data will be kept until that consent is revoked. It is clarified that the withdrawal of consent does not affect the legality of the processing based on the consent before its withdrawal. In any case, the company Emmanouil Michalakis AVEGTKE implements all appropriate technical and organizational measures to ensure the protection of personal data that it processes and constantly takes care to prevent any unauthorized access to this data.

    9. YOUR RIGHTS AS A DATA SUBJECT

    Regarding the processing of your personal data, you can exercise the following rights: You have the right to know what data we hold and process, why and other additional information about them, as well as to request a copy of them. You have the right to request the correction, modification and completion of your personal data. You have the right to request the deletion of your personal data when it is processed with your consent. In cases where the processing is based on another legal basis (such as the execution of a contract, a legal obligation, or the protection of the legal interests of the Company, etc.) this right may be subject to restrictions or may not exist. You have the right to request a restriction on the processing of your personal data: You have the right to object to the processing of your personal data when it is done on the basis of a legitimate interest, as well as for the purposes of direct marketing and profiling. Your right to object to editing includes automated decision making and profiling. If you have given your consent to the collection, processing and use of your personal data, you may revoke your consent at any time with future effect. You have the right to request and receive your personal data in a form that allows you to access, use and process it using commonly used processing methods. In addition, for your data which we process with automated means and based on your consent or for the execution of a contract, you can ask us to transfer it directly to another controller, if this is technically possible. If the processing of your data is based on your consent, you have the right to revoke it at any time. Revoking your consent does not affect the legality of the processing based on the consent before revoking it. For the exercise of your above rights and for any question, complaint, or other information regarding the processing of your personal data you can contact us at dpo@michalakis.gr . We respond to your requests free of charge without delay, and in any case within (1) one month from the time we receive your request. However, if your request is complex or there is a large number of your requests, we will inform you within the month if we need to receive an extension of another (2) two months within which we will respond to you. If your requests are manifestly unfounded or excessive, in particular due to their recurring nature, the Company may impose a reasonable fee, taking into account the administrative costs of providing the information or performing the requested action, or refusing to comply with the request.

    10. RIGHTS OF COMPLAINT TO THE HELLENIC DATA PROTECTION AUTHORITY

    If you think that your rights are being violated, you have the right to submit a complaint to the Hellenic Data Protection Authority Address: 1-3 Kifissias, GR-11523 Athens Call Center: +30210-6475600 Email: complaints@dpa.gr Applicable Law is the Greek Law, as formulated in accordance with the General Regulation for the Protection of Personal Data 2016/679 / EU (GDPR), and in general the current national and European legal and regulatory framework for the protection of personal data. The Courts of Heraklion are competent for any disputes arising related to your data.
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